Privacy Policy

1. Introduction

Smart FSM ("we", "us", "our") operates the smart-fsm.com platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information: name, email address, phone number, company name, and role when you create an account.
• Service data: work orders, schedules, assignments, location data, photos, checklists, and other operational data you enter into the platform.
• Location data: GPS coordinates collected during active work sessions when the worker mobile app is in use, solely for the purpose of field service tracking and verification.
• Device information: browser type, operating system, device identifiers, and push notification tokens.
• Usage data: pages visited, features used, timestamps, and interaction patterns to improve our Service.
• Communication data: messages sent through in-app messaging features.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain the Service.
• To manage your account, process work orders, and facilitate field service operations.
• To enable real-time location tracking for work session verification and route optimization.
• To send push notifications, service alerts, and work assignment updates.
• To generate invoices, reports, and business analytics.
• To improve, personalize, and expand our Service.
• To communicate with you regarding updates, support, and promotional information (with your consent).
• To detect, prevent, and address technical issues or security threats.

4. Data Storage and Security

Your data is stored securely using Supabase infrastructure with PostgreSQL databases. We implement industry-standard security measures including:

• Row Level Security (RLS) policies ensuring tenant data isolation in our multi-tenant architecture.
• Encrypted data transmission using TLS/SSL protocols.
• Secure authentication with hashed passwords and session management.
• Regular security audits and vulnerability assessments.
• Access controls limiting data access to authorized personnel only.

While we strive to protect your personal information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With your employer or organization administrator as part of the field service management workflow.
• With service providers who assist in operating our platform (hosting, analytics, email delivery), bound by confidentiality obligations.
• When required by law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of Smart FSM, our users, or the public.
• In connection with a merger, acquisition, or sale of assets, with prior notice.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Work session data, including location history and photos, is retained according to your organization's configured retention policies. You may request deletion of your data by contacting us, subject to legal retention requirements.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Right to access: Request a copy of your personal data.
• Right to rectification: Request correction of inaccurate data.
• Right to erasure: Request deletion of your personal data.
• Right to data portability: Receive your data in a structured, machine-readable format.
• Right to object: Object to processing of your personal data for certain purposes.
• Right to withdraw consent: Withdraw consent for data processing where consent was the legal basis.

To exercise any of these rights, please contact us at vojapc@gmail.com.

8. Cookies and Tracking

We use essential cookies for authentication and session management. These are strictly necessary for the Service to function. We do not use third-party advertising cookies or cross-site tracking technologies. As a Progressive Web App (PWA), we use service workers for caching and offline functionality.

9. Location Data

Our Service collects GPS location data from field workers during active work sessions. This data is used solely for:

• Verifying on-site attendance at job locations.
• Tracking work session progress in real-time.
• Route optimization and travel time calculations.
• Generating location-based reports for administrators.

Location tracking is only active during work hours and can be monitored by the worker through the app interface. Workers are informed when location tracking is active.

10. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers in compliance with applicable regulations.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: vojapc@gmail.com Website: smart-fsm.com